AI-FIRST HELP DESK AND ITSM

The #1 Service Management platform for IT teams. Run by AI, And you.

Deliver IT service at scale with purpose-built AI agents working to help you automate what slows you down.

See the difference with SysAid

ITSM professional smiling at Service Desk, reflecting SysAid’s collaborative ITSM support environment. - SysAid

WHY SYSAID

Finally do what
you’re great at

Powered by agentic AI, SysAid’s ITSM platform takes over the manual, repetitive work that keeps your team stuck in reactive mode. Allowing you to step in only when it truly matters.

Free from the daily grind, your team can now focus on creating real value for your organization—whether it’s process optimization or infrastructure design, diving into root cause analysis or exploring new technologies.

SysAid ITSM platform features quick onboarding, built-in AI, and dedicated customer support on a modern interface. - SysAid

WHY SYSAID

Create real value for your organization

Free from the daily grind, focus on strategic priorities and deliver service that counts.

Go from kickoff to payoff in a few weeks.

Accelerate time-to-value and achieve full implementation, data migration, and team onboarding in as little as three weeks. No long migrations or steep learning curves.

Secure AI that’s built-in. Not tacked on top.

Purpose-built for ITSM, SysAid AI is trained on real IT tickets, workflows, and SLAs while protected by strict access controls and aligned to industry standards.

Supporting you in achieving success.

Our support teams are by your side to help you out, every step of the way. It’s what we do best, backed with a Stevie Award for customer service.

KEY FEATURES

Take a look inside SysAid’s AI-powered ITSM platform

Pre-built AI Agents

Designed to meet the complex needs of IT teams, you can delegate tasks to pre-built AI Agents who intelligently assess issues, make decisions, and take action on your team’s behalf. Complementing your team’s work and helping you scale up your activities—with far less effort.

Build your own AI Agents

Build your own AI Agents or customize them to meet your team, or your organization’s, unique needs. All without writing a single line of code.

AI conversational chat

Help users resolve issues fast, and by themselves, with agentic AI chatbots that predict, reason, and act in real-time—delivering users empathetic and conversational multilingual support across all channels.

Self-serve portal

Give users the power to solve issues on their own with an always-on interface providing access to FAQs, ticket submissions, and real-time IT support—all in a fully customizable and easily accessible platform.

AI agent assistance

Automate ticket categorization, prioritization, and handling, gather contextual insights, and get intelligent recommendations on how to respond to any situation with AI-powered chat and agent assist features.

Asset management

Elevate IT asset management with AI-powered discovery, real-time asset intelligence, and automated workflows—giving you complete visibility and control across your IT environment.

CMDB

Map and manage your entire IT ecosystem with AI-powered CMDB, automatically tracking assets, defining relationships between configuration items, and conducting visual root cause analysis—all fully integrated with your service desk.

Workflow automation

From simple approvals to complex, multi-step cross-departmental processes. You can automate anything and everything with AI-powered precision to reduce errors, accelerate task completion, and adapt workflows in real time.

Analytics and reporting

Monitor MTTR, balance incident-to-request ratios, track ticket sources, and identify bottlenecks in real time with AI-powered analytics—giving you full visibility and control over all activities, all the time.