AI-FIRST HELP DESK AND ITSM

The #1 Service Management platform for IT teams. Run by AI, And you.

Deliver IT service at scale with purpose-built AI agents working to help you automate what slows you down.

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WHY SYSAID

Finally do what
you’re great at

Powered by agentic AI, SysAid’s ITSM platform takes over the manual, repetitive work that keeps your team stuck in reactive mode. Allowing you to step in only when it truly matters.

Free from the daily grind, your team can now focus on creating real value for your organization—whether it’s process optimization or infrastructure design, diving into root cause analysis or exploring new technologies.

SysAid ITSM platform features quick onboarding, built-in AI, and dedicated customer support on a modern interface. - SysAid

WHY SYSAID

Create real value for your organization

Free from the daily grind, focus on strategic priorities and deliver service that counts.

Go from kickoff to payoff in a few weeks.

Accelerate time-to-value and achieve full implementation, data migration, and team onboarding in as little as three weeks. No long migrations or steep learning curves.

Secure AI that’s built-in. Not tacked on top.

Purpose-built for ITSM, SysAid AI is trained on real IT tickets, workflows, and SLAs while protected by strict access controls and aligned to industry standards.

Supporting you in achieving success.

Our support teams are by your side to help you out, every step of the way. It’s what we do best, backed with a Stevie Award for customer service.

KEY FEATURES

Take a look inside SysAid’s AI-powered ITSM platform

Go with the best in breed

SysAid earns SourceForge Leader badge Winter 2025, reflecting ITSM leadership with an orange emblem at the top. - SysAid
Silver Globee Awards 2025 badge celebrating SysAid’s AI innovation in ITSM, featuring a globe and laurels. - SysAid
SysAid wins G2 Spring 2025 Grid Leader badge, highlighting excellence in ITSM solutions and service desk performance. - SysAid
TrustRadius Top Rated 2025 badge, highlighting SysAid’s excellence in Service Desk and ITSM solutions. - SysAid
TrustRadius Buyer's Choice 2025 hexagonal badge, highlighting SysAid’s award-winning Service Desk and five-star rating. - SysAid
SysAid earns GetApp Category Leaders 2025 badge, highlighting ITSM excellence on a modern, dark background. - SysAid
Capterra Shortlist 2025 award badge recognizing SysAid as a leading ITSM solution for top IT Service Management. - SysAid

Relax. You’re in good hands.

We’re proud to deliver you exceptional support.

92

SysAid CSAT

76

Industry average CSAT

80

SysAid NPS

50

Industry average NPS

Find a plan that fits

Standard

Help Desk
Great for lean teams
that need to do more
with less.

Pro

ITSM
A robust package for mid-
sized and mature
organizations.

Enterprise

The full package with no
limitations. For teams of
any size.

Deliver impactful service,
with AI agents automating what slows you down

SysAid Reviews
SysAid Reviews
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